How to Lose a Customer in 10 Days

Futurelab - Fri, 2014-08-08 21:12

Businesses are - knowingly or unknowingly - sabotaging their customer relationships. Customers don't want to put up with it anymore - and they make sure their friends hear about it.

Tags: Annette Franz Gleneickicustomer experiencesB2C relationship
Categories: Trends

Anya Hindmarch Opens a Popup Mini-Mart to Launch 2014 Handbag Collection

PSFK - Fri, 2014-08-08 21:07

Known for mixing luxury with mass-market themes, Anya Hindmarch’s latest fashion accessory collection launched within a temporary storefront at 99 Mount Street in London. Many of the new handbags feature well-known packaging graphics including Tony the Tiger and the Corn Flakes chicken. To complete the theme, Hindmarchs’ in-house design team created a mock Mini-Mart store interior complete with a custom painted refrigerator case and gondola shelving. Shopping baskets, a price gun and step stool each received a shiny copper coating. While you can’t grab a carton of milk or six-pack of beer with a bag purchase, the shop is offering ’99 ice creams to celebrate the summer.

The Mini-Mart is open thru September 2014.

Anya Hindmarch

Categories: Trends

P. Johnson Tailors Pocket Squares: Playful yet sophisticated silk accessories for gentlemen with a sense of fun

Cool Hunting - Fri, 2014-08-08 20:20

Maybe it’s the recent resurgence of '80s touchstones like Ettore Sottsass’ Memphis movement and Jeff Koons that have us lusting after designs that blend play and sophistication, but there is...
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Weekly Roundup: Aging American businesses, savvy 6-year-olds and fruity booze

JWT Intelligence Feed - Fri, 2014-08-08 20:08

Read our roundups in magazine form on Flipboard, via the iOS and Android app or online; click here to find our magazine collection.

-Nielsen examines current trends in mobile technology and how ubiquitous mobile devices are transforming advertising.

-New Brookings Institution research finds the share of American firms aged 16 years or more increased by 50 percent in the last 20 years, leading TechCrunch to express concern about the startup industry, while New York concludes that despite media hype, America is becoming less entrepreneurial.

-The Economist reports on population changes around the globe, highlighting the differences by region.

-Fast Company reports on the Global Leadership Forecast that discovers a correlation between Millennials and women in leadership roles and an organization’s success.

-More Africans are planning to start a business, according to Gallup, but many lack access to funding and training needed to capitalize on the growth opportunity.

-Foreign investors are returning to India’s real estate market, albeit with more caution on both sides, according to The Wall Street Journal.

-Quartz highlights McKinsey research on China’s Internet sector, which is going from “huge” to “gargantuan.

-Americans disclose record levels of anxiety about the future opportunities for their children and the economy, blaming Washington leadership, according to a poll by NBC and The Wall Street Journal.

-Tech experts in a Pew Research Center study weigh in on what robots will mean for jobs and the economy, via The New York Times.

-A Wired columnist explains how mobile technology will alter the data centers of the future, creating new opportunities for startups.

-“Over-the-top” video services like Netflix and Hulu are expected to grow more than 20 percent this year, according to Strategy Analytics, via Telecompetitor.

-Six-year-olds in the U.K. are more digitally savvy than adults, according to an Ofcom study cited by The Guardian.

-YouTube stars are far more popular than traditional celebrities among U.S. teenagers, reports Variety.

-“Shoppers are fleeing physical stores,” writes The Wall Street Journal, as the shift to online sales continues, according to ShopperTrak data.

-While widening income inequality is hindering economic growth, according to a study reported in The New York Times, the rising economic disparity has also resulted in gains in the luxury sector, writes U.S. News and World Report.

-The Washington Post reports on research that finds “men are more likely to shop on mobile than women.”

-Adweek looks at four mobile marketing techniques that are working.

-According to a new report, women are “dominating the mobile game space in terms of both time and money spent,” writes Business Insider.

-The Guardian recaps devices that were killed off by smartphones and looks at which ones could be next.

-Author Michael Harris explores how technology is changing our brains and what it means for the next generation, via Wired.

-Americans are both more optimistic and more wary of a future with self-driving cars, says The Atlantic.

-Wired looks at how the dream of a connected home could become a nightmare.

-Millennials are driving the downward trend in homeownership as more young people opt to rent now and buy (much) later, reports CNBC.

-According to a Slate survey, kids have a lot less freedom than prior generations, attributed to a dramatic shift in parental restrictions in the ’80s and ’90s.

-The fresh food movement is threatening restaurant brands that don’t get on board, suggests an Ad Age columnist.

-Some exclusive restaurants are requiring tickets instead of reservations, reports NPR.

-British consumers are turning to Midwestern cuisine for their American food fix, writes The Guardian.

-Japanese sake brewers are looking to expand the drink’s footprint by pairing it with Western foods, writes The New York Times.

-Beer manufacturers are counting on apple and other flavor malt beverages to boost growth and target Millennials, reports Fortune.

Categories: Trends

Jeremy Jones and TGR present Higher: The legendary film trilogy comes to a close as human-powered snowboarding reaches the next level

Cool Hunting - Fri, 2014-08-08 18:30

Pushing the limits is human nature; progress is driven by surpassing what was done previously. This is the case in every field, from art to sneaker design to snowboarding. And, when somebody at the top of their field continues to push the limits—whatever...
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Publish Brand's Women's Jogger Pants: Cuffed ankles, a slim leg and trouser-like waistband make these pants entirely versatile

Cool Hunting - Fri, 2014-08-08 16:22

After making waves in the menswear community with the introduction of their elastic cuffed jogger pants some time ago, LA's Publish recently opened...
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Gourmet Frozen Food Line Inspired by Neighborhood Shops in Paris

PSFK - Fri, 2014-08-08 15:30

Believe it or not, there is more to frozen foods than Lean Cuisine. Taking inspiration from the French approach to freezing their dishes is Babeth’s Feast, a new frozen food company that has just opened their first retail space on the Upper East Side.

Babeth is Elisabeth de Kergorlay, a former Paris resident who discovered amongst the outdoor markets and artisanal cheese shops, another speciality store: the frozen food shop. Upon returning to the States, and upset by the lack of flavorful, nutritious frozen food options de Kergorlay set off developing her own recipes. She explains on her site:

With an interest in food but having a busy work day, I had no time to consider preparing a full meal in the evening. Instead, I invited my friends over for drinks and began buying frozen hors d’oeuvres by the dozen to complement them. All I had to do was either let them thaw in the refrigerator, or heat them in the oven for a few minutes before serving them. At last I could enjoy the food as well as the company of my guests. Since moving to New York, I have been unable to find a store providing the quality and variety of frozen food that would allow me to easily and spontaneously entertain friends and family at home.

After much testing, de Kergorlay discovered the right recipes that could trick her friends at dinner parties and also provide the perfect solo meal. Many of Babeth’s Feast house dishes are gourmet with offerings including: Seafood Cassoulet, Lobster Mac ‘n’ Cheese and Chicken Tarragon.

Babeth’s Feast was opened in partnership with with Jason Bauer, a founder of Crumbs Bake Shop. Bauer explains the appeal:

Babeth’s Feast will deliver a quality product that shoppers crave. The line will allow everyone from refined foodies to culinary novices to have delicious and fool-proof meals at their fingertips, without hours of work in the kitchen. This is truly a convenience we didn’t know we needed until we had it.

The online store also offers food from other vendors, as long as they passed Babeth’s standard for their own brand of food. It must be made with high quality ingredients with minimal preservatives, and with a focus on nutritional density. “Unlike the typical prepared food you buy in a store, what we s”ell has not been sitting around,” de Kergorlay says in a New York Times article, adding, “Ours is frozen at its peak, and you know it’s fresh.”

Babeth’s Feast

[h/t] New York Times

Categories: Trends

Langdon Graves for Ghostly International Editions: The NYC-based illustrator explores the mind-body separation in a series of prints

Cool Hunting - Fri, 2014-08-08 15:09

At this point, pigeonholing Ghostly International as a record label is beyond antiquated. Headquartered in Ann Arbor, Michigan (and with a strong presence in NYC), the multi-platform creative house simultaneously delves into product design, fashion, visual...
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Service lets slacktivists pay someone to lobby politicians on their behalf

Springwise - Fri, 2014-08-08 13:07
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One of the problems with politics is lobbying — corporations and individuals with enough money can buy influence over government activity, and there are even apps such as FiscalNote which help companies to track legislation that may affect their industry. Now Amplifyd is hoping to bring that power to the average voter, enabling activists to pay a small fee for someone else to call their representatives.

While many concerned citizens may feel strongly on political issues, there simply isn’t enough time in their lives to dedicate to making their voice heard. The idea is that activist groups can use Amplifyd to put a team to work to lobby on behalf of their cause. Citizens make a USD 7 donation in order to have a call made in their name to a local representative with power to vote on a particular issue. Around USD 1.50 goes to the campaign, between USD 2 and USD 3.50 goes to the person hired to do the calling, and the rest goes to Amplifyd.

Watch the video below to learn more about the service:

While it’s much cheaper for citizens to just pick up the phone themselves, the money goes further to support social causes and contributes to a single, united voice that can perhaps more clearly explain to politicians concerns about a particular issue. Are there other ways to make political engagement easier for citizens?


Categories: Trends

Fun Friday: A Blast From The Past

A VC - Fri, 2014-08-08 12:33

Last week I came into the USV office after being away for most of the prior week and Lauren said “I’ve got some photos of you on my desk.” I wasn’t expecting any photos so I was curious. She handed me a manilla envelope and it was from Euclid Partners, the first venture capital firm I worked at. I guess they were cleaning up their files and found some old marketing materials and sent over the photos of me.

This is me in 1988 or 1989.


I was 27 or 28 and the Gotham Gal and I were just married. I worked in Rockefeller Center (you can see some of the Rock Center buildings in the background). I wore a suit and tie to work every day. And the device behind me is the Information Appliance, built by Jef Raskin, who designed the original Macintosh before Steve Jobs pushed him out of Apple and took over the project. Euclid Partners was one of the VCs behind Jeff’s startup, Information Appliance, and I had one of them on my desk. I would have preferred if Euclid had sent me that computer. It would be a mighty fine addition to my collection of failed devices. But this picture isn’t too bad either.

Since it’s friday, let’s do a fun friday and post throwback photos of all of us in the comments. This should be a blast.

Categories: Trends

Garden for rent lets urbanites get away from the crowds

Springwise - Fri, 2014-08-08 12:31
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It’s hard to get a moment’s peace in the city. While the idea of sitting in a green space and reading a book is a pleasant one, not everyone can afford a home with a garden. In public parks, it’s also more likely to be interrupted by kids, dogs and footballs. While startups such as Breather have aimed to unlock cities’ more peaceful office environments, Plot now aims to rent out mini green spaces to enable anyone to enjoy private relaxation time outdoors.

Developed by creative agency magneticNorth for Manchester’s Dig The City festival, Plot is described as an on-demand garden. The space is located on top of Barton Arcade, a Victorian building in the heart of the city. It’s decked out with fake grass and plantlife, as well as some surprising technology elements such as sensors that react to guests’ presence. The idea is that those without gardens can use the space to relax, meet a friend, or even host a yoga class in their own outdoor area.

In order to use the space, visitors must book a two-hour slot online. The pilot program will continue to run until 10 August and the team may revive it if it proves popular. Are there other city spaces that could be opened up to the public on an on-demand basis?


Categories: Trends

Normal 3D Printed Earphones: Premium sounding, custom-made accessories printed in an NYC storefront

Cool Hunting - Fri, 2014-08-08 12:00

The most irritating, widely experienced issue with earphones is that they're made for the "universal ear." The one-size-fits-all approach works for many, but leaves others wondering if they'll ever find a pair that fits their ear. While brands like Ultimate Ears and...
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Word of Mouth: Tokyo Street Food + Drink: From yakitori skewers to palm-sized oysters, food on the go in this vibrant city

Cool Hunting - Fri, 2014-08-08 10:00

by Jennifer Miller Unlike Southeast Asian countries, Japan isn’t known for its street food. Munching on the sidewalk is generally considered impolite—a fact that is tacitly reinforced by the lack of public trash cans. (Somehow, Japanese cities manage to be spotless, regardless of the fact that it’s almost impossible to...
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Designer sunglasses made of rubber can’t break

Springwise - Thu, 2014-08-07 23:28
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Expensive sunglasses may look great and even provide better protection from UV rays than cheap alternatives, but they’re still just as prone to getting sat on or left behind. While Tzukuri‘s GPS-enabled sunglasses have solved the latter problem, Italia Independent has now created the I-Ultra range, which retain high-end fashion design while being made of a special flexible plastic.

Taking inspiration from classic Wayfarers, the sunglasses come in a large size and a range of 10 conspicuously bright colors. Rather than the usual plastic frames, however, the I-Ultra collection uses what the company calls XL-EXTRALIGHT — a type of flexible rubber. This means that the frames can be sat on, dropped or kept at the bottom of a bag without breaking. The sunglasses were recently shown off at the Venice International Film Festival.

Italia Independent’s I-Ultra sunglasses are available to buy for GBP 98. Are there other accessories that could be made more durable without sacrificing style?


Categories: Trends

LeDomaine: Europe's First Google Glass-Equipped Hotel: Old World charm meets wearable tech at this stunning 900-year-old former monastery

Cool Hunting - Thu, 2014-08-07 21:16

Situated among rolling hills of vineyards and the sprawling Douro River in Spain, the Abadía Retuerta LeDomaine luxury hotel is a portrait Old World charm. Once a monastery, the sprawling estate is located two hours north...
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Military May 3D Print its Grub

PSFK - Thu, 2014-08-07 21:00

Known for its investment in developing cutting-edge tech, the US military is working to better prepare its wartime soldiers with the help of 3D printers. While many military scientists are striving to perfect 3D printed warheads and bio-printed human skin, a group of researchers is investigating another wartime use for the technology: printing food.

Lauren Oleksyk, a food technologist for the U.S. Army Natick Soldier Research, Development and Engineering Center, is leading a Combat Feeding Directorate research team in the search for the field applications of 3D food printing. During a recent visit to MIT’s Lincoln Laboratory, team member Mary Scerra compared notes with researchers on the feasibility of printing food and its possible economic impact: “[i]t could reduce costs because it could eventually be used to print food on demand,” Scerra tells Army Technology Magazine. “For example, you would like a sandwich, where I would like ravioli. You would print what you want and eliminate wasted food.”

As of now, most concoctions from 3D printers are made from various pastes, which are easily adaptable for candy and dessert makers. The military team is experimenting, however, with ultrasonic agglomeration, which would bind food particles together by shooting ultrasonic waves at them and create different textures, Vice explains. This process could also allow military suppliers to create foods with a longer shelf life than that of current “Meals, Ready to Eat” (MREs), a mere three years.

The team further imagines that printers could contain nutritionally rich materials and supplement printed rations with vitamins and minerals based on a soldier’s individual needs: “[s]ay you were on a difficult mission and you expended different nutrients,” Scerra says. “[A] printer could print according to what your needs were at that time.” Another hope is that soldiers will be able to bring this technology with them into the field, helping to assure a healthy diet even when rations run low. Oleksyk speculates,

We are thinking as troops move forward, we could provide a process or a compact printer that would allow soldiers to print food on demand using ingredients that are provided to them, or even that they could forage for. This is looking far into the future.


[h/t] Engadget

Images: Natural Machines, Chris Hondros/Getty Images, SolarPix

Categories: Trends

DIY Bubblegum Kit: A gooey personalized treat for kids, and kids at heart

Cool Hunting - Thu, 2014-08-07 20:00

Just in at Australia's Third Drawer Down shop is a DIY bubblegum kit perfect for kids—or adults who love a little childlike fun. Inside the box is everything needed to...
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